What an agent does
Unlike a chatbot, an agent does not stop at an answer. It takes a request, gathers what it needs from your systems, carries out the steps and reports back.
We start with one task that costs your team time every week and build the agent around it.
- Reads emails, tickets, documents and forms
- Looks up data in CRM, ERP or databases
- Creates drafts, records and follow-up tasks
- Hands over to a person when it is unsure